Well, the next evening I received an e-mail informing me of the change and the a check was being issued to the new address when I checked the Verizon account it turned out that the only part of the address that was correct was the house number and the zip code. The representative in Financials was very rude, failed to repeat the new address back to me and when asked for a reference number for the change, I was told that my account number was my reference. I had spoken with a very helpful representative by the name of Karen ( customer service) who in turn transferred my call to verizon financials after explaining to them the reason for my call. First I was initially told that the check would be mailed before the end of September ( before I left New York), after not receiving the check in the middle of October, I called to have the address updated to my temporary location. I recently relocated to a new state and wanted to inform the company of my move since I am expecting a refund to be mailed to me. Each time I have called this number my call is going to the Verizon wireless department, isn't number for verizon customer service and sales? I would go through numerous trys and calls before I am finally able to reach the department that I want, which is the Verizon Fios area. Trying to get through on at the (800)837-4966 has become horrible. The customer service has declined recently. That being said, the last 6 weeks has been a nightmare.
First I would like to say that my past experiences have been great with the overall performance of the company.